Spring '21 Salesforce Community Management Package for Sites with Chatter
Adds Salesforce Platform dashboards and reports for monitoring site and Chatter activity.
SalesforceFree
Chat (Live Agent) Dashboard
by Salesforce LabsSalesforceFree
Provides Salesforce Platform dashboards for Chat activity, response times, agent status, and deployment.
PRICINGFree
DEPLOYMENTCloud
CATEGORYAnalytics
UPDATED ON MARKETPLACE
What it does
Provides the Chat Dashboard Package under Dashboards in Salesforce Platform. It reports chat activity by site, location, language, and deployment, along with response, wait, idle, and capacity times.
Key capabilities
from the Salesforce AppExchange listingChat volume trends
Reports chats over time by site, location, and language.
Response time metrics
Shows average response and wait times for chats.
Agent status metrics
Reports time spent idle and at capacity by agent.
Deployment reporting
Shows chats grouped by deployment.
In the catalog
332 plugins in Salesforce Platform · Analytics
Price distribution: 154 free, 33 freemium, 145 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
More from Salesforce Labs
Similar plugins in Salesforce Platform · Analytics
View all 332 →
Automated CSAT Survey
Automates customer satisfaction surveys and stores responses in Salesforce.
Dean Infotech Pvt LtdFree
Docusign eSignature for Salesforce: The trusted eSignature solution
Send, sign, track, and store agreements from Salesforce records with DocuSign eSignature.
Docusign, IncPaid
Docusign CLM: Streamlined Contract Lifecycle Management
Manage contracts in Salesforce with templates, negotiation tools, approvals, workflows, repository search, and analytics.
Docusign, IncPaid
What the vendor says
«Don't want to fiddle with custom report types and taking time to get common KPI's? Here's the solution for you! - Chats over time by site, location, & language - Average response & wait times - Time idle & at capacity by agent - Chats by deployment Find the "Chat Dashboard Package" under your Dashboards.»