CLOSE Opportunity Management
Guides sales interactions and stores client conversation details on Salesforce Opportunity records with field reporting.
Cloud Adoption SolutionsFree
Bloomfire for Salesforce
by BloomfireSalesforceFreemium
Embeds knowledge, suggested answers, articles, and documents into Salesforce records.
PRICINGFreemium
DEPLOYMENTCloud
CATEGORYProductivity
UPDATED ON MARKETPLACE
What it does
Bloomfire for Salesforce places knowledge, expertise, and answers inside Salesforce objects such as opportunities, accounts, leads, and cases. It suggests answers, articles, and documents based on ticket descriptions and prospect information. Suggested content can be added to case replies, emails, or Salesforce fields. Tracking searches, answers, and content views shows how knowledge relates to ticket resolution and sales conversion.
Key capabilities
from the Salesforce AppExchange listingSalesforce object integration
Knowledge, expertise, and answers can be embedded in opportunities, accounts, leads, and cases.
Context-based suggestions
The add-in automatically suggests answers, articles, and documents based on ticket descriptions and prospect information.
Content insertion
Suggested content can be added to case replies, emails, or Salesforce fields.
Usage tracking
Searches, answers, and content views can be tracked in relation to ticket resolution and sales conversion.
Who it's for
Representatives working with customer tickets and prospects.
How it compares
CLOSE Opportunity Management provides targeted guidance for sales professionals, including questions to ask and information from multiple conversations, while Bloomfire suggests knowledge content within Salesforce records. Smarter Documentation, Instant Answers provides Salesforce console access to a Document360 knowledge base and its articles, while Bloomfire also supports context-based suggestions and inserting content into case replies, emails, and Salesforce fields.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Freemium | Cloud | |
| CLOSE Opportunity Management | Free | Cloud | |
| Smarter Documentation, Instant Answers | Paid | Cloud | |
| Document360 | Price not published | Cloud |
In the catalog
642 plugins in Salesforce Platform · Productivity
Price distribution: 308 free, 63 freemium, 271 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Freemium
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What the vendor says
«Bloomfire transforms Salesforce into a knowledge-powered workspace by embedding tailored expertise into any object. Suggested answers, articles, and documents empower reps to focus less on searching and more on resolving tickets and closing deals. Trusted Knowledge Where Reps Work: Integrate knowledge, expertise, and …»