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Biggy
by BigPanda IncMicrosoft 365Price not published
Manages IT incidents in Microsoft Teams by coordinating responders, syncing updates, and surfacing prior troubleshooting material.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYCollaboration
UPDATED ON MARKETPLACE
What it does
Biggy supports incident management in Microsoft Teams. It draws on ITSM data, observability tools, runbooks, knowledge bases, and earlier incidents. During an issue, it gathers relevant experts, creates communication channels, and syncs information across chats, calls, and tickets. It also presents earlier troubleshooting steps, reference articles.
Key capabilities
from the Microsoft Marketplace listingResponder coordination
Brings relevant experts into the incident response process.
Channel creation
Creates communication channels when an incident occurs.
Cross-channel updates
Synchronizes incident information across chats, calls, and tickets.
Historical investigation
Surfaces prior troubleshooting steps, runbooks, knowledge articles, and fixes from earlier incidents.
Use cases
- Incident teams can use Biggy to bring responders together when an issue occurs.
- Responders can consult earlier incident records and postmortems during investigation.
In the catalog
950 plugins in Microsoft Teams · Collaboration
Price distribution: 19 free, 11 freemium, 100 paid, 820 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Price not published
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What the vendor says
«Biggy, the BigPanda AI Incident Assistant, is your always-on partner for incident management. Leveraging advanced AI, it provides real-time insights, automates routine tasks, and offers context-aware assistance for swift incident resolution. Biggy is built on a foundation of real-time insights from ITSM systems …»