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Dean Infotech Pvt LtdFree
Backflipt for Salesforce
by Xenovus IncSalesforceFreemium
Shows customer email exchanges in Salesforce, with team discussions and content recommendations.
PRICINGFreemium
DEPLOYMENTCloud
CATEGORYProductivity
UPDATED ON MARKETPLACE
What it does
Backflipt displays customer email exchanges inside Salesforce and allows interaction with those emails. Team members can discuss customer emails through Teamview. The add-in provides content recommendations and can bring prescribed content into customer email conversations. It connects with listed email services and cloud content repositories.
Key capabilities
from the Salesforce AppExchange listingEmail exchange view
Displays real-time customer email exchanges in a Salesforce panel.
Teamview discussions
Lets team members communicate about customer emails through Backflipt Teamview.
Content recommendations
Provides recommendations for products of interest to opportunities and prescribed content for customer conversations.
Content workflow
Brings prescribed content into customer email conversations through an automated workflow.
Repository integrations
Integrates with Dropbox, Box, OneDrive, SharePoint, Salesforce Files, and Google Drive.
Email service integrations
Integrates with Office 365, Google Mail, on-premise Exchange, and hosted mail services supporting IMAP or POP protocols.
Use cases
- Deal-desk, partner management, and support teams can use prescribed content in customer email conversations.
Who it's for
Account managers, inside sales organizations, sales development representatives, partner management teams, deal-desk teams, and support teams that engage with customers.
In the catalog
642 plugins in Salesforce Platform · Productivity
Price distribution: 308 free, 63 freemium, 271 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Freemium
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What the vendor says
«Backflipt provides a real-time reflection of email exchanges with clients in Salesforce panel. See and interact with the client in emails, engage with team members using Backflipt Teamview and act on Prescribed content recommendations inside Salesforce. Who is it for? Backflipt empowers B2B business Account Managers …»