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Astrea Jira Connect
by Astrea IT Services Pvt LtdSalesforceFree
Connects Jira with Salesforce Platform for one-way data sync and coordination on customer-related work.
PRICINGFree
DEPLOYMENTCloud
CATEGORYData and integration
UPDATED ON MARKETPLACE
What it does
Connects Jira and Salesforce Platform so teams can collaborate, exchange information, and track customer-related tasks across both applications. The app provides one-way synchronization from Jira to Salesforce. Help Desk can create Jira issues from captured support calls for Engineering to triage, elaborate, prioritize, and schedule for patches or releases. The workflow includes Support during the resolution process for customer feedback.
Key capabilities
from the Salesforce AppExchange listingOne-way data sync
Synchronizes data from Jira to Salesforce Platform in one direction.
Jira issue creation
Allows Help Desk to create Jira issues from captured support calls.
Issue prioritization
Jira issues can be elaborated, prioritized, and scheduled for patches or releases.
Resolution workflow
Includes Support during the resolution process for customer feedback.
Who it's for
Help Desk, Engineering, Support, and teams working on customer-related tasks.
In the catalog
245 plugins in Salesforce Platform · Data and integration
Price distribution: 101 free, 26 freemium, 118 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
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What the vendor says
«It improves coordination between teams(ex-testing and Engineering) across the two applications(ex: Jira & SF) so that both sides may efficiently collaborate (work jointly on an activity or project), exchange information, and track various activities as they work on various customer-centric tasks -- without needing to …»
Official marketplace listing
Marketplace
Publisher
Astrea IT Services Pvt Ltd
Updated on marketplace
Facts verified