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Aranda Virtual Agent
by Aranda Software Corp.Microsoft 365Price not published
Manages Service Desk cases and knowledge articles within Microsoft Teams.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYCollaboration
UPDATED ON MARKETPLACE
What it does
Adds an Aranda Service Desk chatbot to Microsoft Teams. Users can submit requests, monitor cases, view their case history, and read knowledge base articles from the chat interface. Administrators can configure the add-in and control permissions through the ASDK administration console. Deployment is available in cloud and on-premise environments, and the Microsoft Teams mobile app is supported.
Key capabilities
from the Microsoft Marketplace listingRequest submission
The chatbot lets users register requests with the Service Desk.
Case monitoring
Users can check the current status of their cases.
Case history
The chatbot provides access to the cases registered in the Service Desk.
Article consultation
Users can read articles from the Service Desk knowledge base.
Permission control
Administrators can manage access and permissions through the ASDK administration console.
Deployment choices
Use cases
- A client or collaborator can open a Service Desk request from a Microsoft Teams conversation.
- A Service Desk administrator can set access rules through the ASDK administration console.
Who it's for
The add-in is intended for clients, collaborators, users, and Service Desk administrators.
In the catalog
950 plugins in Microsoft Teams · Collaboration
Price distribution: 19 free, 11 freemium, 100 paid, 820 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Price not published
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What the vendor says
«Reduce the number of clicks to create or consult a case in the Service Desk, thanks to the integration that allows Microsoft Teams to be an effective channel to request services, facilitating the lives of its users and reducing response times. What is our solution? Aranda Service Desk chatbot (conversational robot) in …»
Official marketplace listing
Marketplace
Publisher
Aranda Software Corp.
Updated on marketplace
Facts verified