Automated CSAT Survey
Automates customer satisfaction surveys and stores responses in Salesforce.
Dean Infotech Pvt LtdFree
Aptumo UK
by Echo Managed ServicesSalesforcePaid
Supports utility billing, payments, customer data, and service processes within Salesforce Platform.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYFinance
UPDATED ON MARKETPLACE
What it does
Aptumo supports customer segmentation, Priority Services Register data, tariffs, billing and meter-read frequencies, payment plans, and complaint reporting. It includes County Court integration and an out-of-the-box solution for business water retailers. The product provides a base for digital customer interactions across channels, real-time cross-channel account updates, process automation, tailored case management, and multi-utility billing.
Key capabilities
from the Salesforce AppExchange listingCustomer segmentation
Configures screens and displayed information for selected customer segments.
Priority Services Register
Integrates PSR data and flags customer financial and non-financial vulnerabilities.
Tariff management
Supports offering different tariffs to consumers.
Billing and meter reads
Allows flexibility in billing frequency and customer meter-read frequency.
Complaint reporting
Incorporates meter options and complaint reporting.
Payment plans
Supports payment breaks and changes to customer payment dates and amounts.
Digital account updates
Supports multi-channel customer interactions and real-time cross-channel account updates.
County Court integration
Provides County Court integration as part of the product.
Use cases
- Business water retailers can use Aptumo's Open Water solution for their operations.
- The product can provide a base for billing other essential services in a multi-utility setting.
In the catalog
642 plugins in Salesforce Platform · Finance
Price distribution: 308 free, 63 freemium, 271 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Paid
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What the vendor says
«As the sector and Ofwat look to place customers at the heart of services, your software must evolve alongside market changes to enable, not hinder, change and innovation. Aptumo has been built to deliver what you and your customers need today, tomorrow and in the future: * Customer segmentation - design your screens …»
Official marketplace listing
Marketplace
Publisher
Echo Managed Services
Updated on marketplace
Facts verified