Moveworks
Resolves IT, HR, finance, legal, and facilities issues for employees in Microsoft Teams using conversational AI.
MoveworksPrice not published
Amelia
by IPsoft IncorporatedMicrosoft 365Paid
Conversational AI agent for Microsoft Teams that handles natural-language support requests and connects with back-office applications.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYHR
UPDATED ON MARKETPLACE
What it does
Amelia receives voice and chat interactions, interprets natural language and context, and selects responses using machine learning and proprietary algorithms. It connects with back-office applications such as Dynamics365 to carry out tasks. The agent supports channels including Microsoft Teams and Skype. Deployments include IT Service Desk, HR, and Customer Care or Service.
Key capabilities
from the Microsoft Marketplace listingNatural-language interaction
Amelia communicates with customers and employees through voice and chat.
Context interpretation
Amelia reads natural language, understands context, applies logic, and infers implications.
Back-office connections
Amelia connects with back-office applications such as Dynamics365 to carry out tasks.
Omnichannel communication
Amelia supports channels including Microsoft Teams and Skype.
Machine learning
Amelia uses machine learning and proprietary algorithms to evaluate utterances and decide how to respond.
Use cases
- Customers and employees can communicate with Amelia to resolve support issues or ask questions.
- Organizations have deployed Amelia for IT Service Desk, HR, and Customer Care or Service operations.
Who it's for
IT Service Desk, HR, and Customer Care or Service teams.
How it compares
Amelia is a paid cloud listing, while Moveworks and Moveworks on Viva have unknown pricing models and cloud deployment. Amelia was updated on Aug 2026, compared with Apr 2026 for Moveworks and Apr 2022 for Moveworks on Viva.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| Moveworks | Price not published | Cloud | |
| Moveworks on Viva | Price not published | Cloud |
In the catalog
393 plugins in Microsoft Teams · HR
Price distribution: 7 free, 8 freemium, 87 paid, 291 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Amelia is the most comprehensive Conversational AI agent on the market. Far more than a bot service, Amelia is a cognitive software agent who listens and interacts with people to solve problems. Using Machine Learning and proprietary algorithms, Amelia applies intelligent arbitration between the responses from a …»