Zap Helpdesk - Email to Case
Converts incoming customer emails into support cases and automates case handling in Dynamics 365 Customer Service.
Zap ObjectsPaid
AI-Powered Reply Generator
by EMAILTREE AIMicrosoft 365Price not published
Generate AI-based email replies and automate customer-request handling in Outlook.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Generates reply suggestions for customer requests within Outlook. It classifies emails and requests, composes template-based replies, and supports rule-based autoresponders. The add-in also includes task automation and chat or conversational AI functions. A license for the EmailTree.ai product is required, and the vendor states that a 30-day free demo is available with the license.
Key capabilities
from the Microsoft Marketplace listingReply suggestions
Generates suggested replies to customer requests.
Email classification
Classifies emails and requests.
Task automation
Includes task automation.
Template replies
Composes replies using templates.
Rule-based autoresponders
Supports autoresponders based on defined rules.
Conversational AI
Provides chat and conversational AI functions.
How it compares
AI-Powered Reply Generator and Zap Helpdesk - Email to Case both use cloud deployment. AI-Powered Reply Generator has an unknown pricing model, while Zap Helpdesk - Email to Case is listed as paid. AI-Powered Reply Generator was updated on Aug 2024, while Zap Helpdesk - Email to Case was updated in Jan 2026.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Price not published | Cloud | |
| Zap Helpdesk - Email to Case | Paid | Cloud |
In the catalog
19 plugins in Outlook · Customer Service
Price distribution: 1 free, 1 freemium, 3 paid, 14 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Outlook
Deployment
Cloud
Pricing
Price not published
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What the vendor says
«Reply to customers' requests in a flash, right here in Outlook, using different techniques of AI (NLP, NLU, ML). The powerful EmailTree.ai application with the Outlook Add-In is a new way to respond quickly to questions and considerably increase your productivity. Save precious time (up to 80%, depending on the …»